Acrobits & Cloud Softphone FAQ
Acrobits
Softphone & Groundwire Tickets
Cloud Softphone (Business Solution) FAQ
Cloud Softphone (Business Solution) FAQ
Technical Support and Troubleshooting
Account and Billing Queries
Configuration and Setup
App Deployment and Testing
Desktop Applications
Cloud Softphone Features
Acrobits Softphone & Groundwire
Troubleshooting and Technical Issues
Codec and Network Settings
Audio and Call Quality Issues
Push Notifications
Configuration and Setup
Call Management and Features
General Queries
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Acrobits & Cloud Softphone FAQ
Cloud Softphone (Business Solution) FAQ
Cloud Softphone (Business Solution) FAQ
Technical Support and Troubleshooting
Account and Billing Queries
Configuration and Setup
App Deployment and Testing
Desktop Applications
Cloud Softphone Features
Acrobits Softphone & Groundwire
Troubleshooting and Technical Issues
Codec and Network Settings
Audio and Call Quality Issues
Push Notifications
Configuration and Setup
Call Management and Features
General Queries
Cloud Softphone (Business Solution) FAQ
Support articles related to our white-label softphone platform.
Generic Cloud Softphone vs. White Label
Unified Communication in Cloud Softphone
Technical Support and Troubleshooting
Do you offer support, and is that support available 24/7?
The app is crashing on Android, how can we troubleshoot this?
Troubleshooting Device Specific Push Notifications Issues on Android
Push Server Expiration Notifications
Mobile and Desktop Clients System Requirements
Can I use the app with different domains and servers?
Can I use IM over SIMPLE and SMS together?
What kind of encryption are supported?
Cloud Softphone Unauthorized Error
Where is the changelog for the Cloud Softphone app available?
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Account and Billing Queries
Is the G.729 codec included?
Do you support the iPhone and iOS?
Do you support Android operating system?
White Label Pricing
How does billing work with Cloud Softphone?
30 Day Trials / App Trials / Free Trials
Updating credit card information on the Cloud Softphone portal
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Configuration and Setup
What IPs Do We Need To Allow On Our SIP Registrar (PBX) Firewall For The Acrobits Push Notification Service (SIPIS) To Work On Cloud Softphone?
Do you support push notifications and how does it work?
Cloud Softphone Provisioning Methods
Cloud Softphone User Accounts Creation
External Provisioning for Cloud Softphone and Services
Updating My Cloud Softphone App Settings
How do I set the domain/host in external provisioning?
What languages do you support?
How does the app's call forwarding work if the forwarding account is unreachable?
Softswitches Compatible with Cloud Softphone
How does sub-branding work in Cloud Softphone?
How to remotely sign out a user from their account on the Cloud Softphone app?
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App Deployment and Testing
How can I publish my Cloud Softphone app to Google Play and App Store?
How can I go live, and what are the payment methods?
Can I make changes to the configuration of a published app in the future?
Do I have to buy test builds?
What’s the relationship between Acrobits and Cloud Softphone?
Do you have a reseller program?
Can I customize elements that are not in the design tool?
How does the update process work, and how often do you update the application?
How do I test the application?
How do I test changes in the editable copy?
How long does it take to publish the app on the Google Play Store and Apple App Store?
Who publishes the app? Myself, or your company?
Unable to install test app due to unregistered UDID on iOS devices
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Desktop Applications
Cloud Softphone Windows Desktop App System Requirements
Does Cloud Softphone have desktop applications?
Headsets for Desktop App
Cloud Softphone Features
Do you support file transfer and picture sharing ?
Can I add a custom tab adjacent to the History tab in my white-label Cloud Softphone apps?
Where to find recorded calls in the softphone?
Do your apps support DTMF?
What is the fastest way to answer an incoming call?
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