Acrobits & Cloud Softphone FAQ

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Acrobits & Cloud Softphone FAQ

Cloud Softphone (Business Solution) FAQ

Cloud Softphone (Business Solution) FAQ

Support articles related to our white-label softphone platform.

White Label Pricing

I got a notification that my account has expired on the push server. What does this mean?

Can I take simultaneous calls on the native phone and the application?

Where do I create users for Cloud Softphone?

What IPs Do We Need To Allow On Our PBX Firewall For The Push Notification Service To Work On Cloud Softphone?

30 Day Trials / App Trials / Free Trials

How Can I Take My CSP App to Google Play and the App Store?

Push Server Expiry / Renewal

Support

The app is crashing on android, how can we troubleshoot this?

I have an issue with push on an Android device, but other phones are fine. How do I fix this?

How do I test changes in the editable copy?

How do I change the settings for my Cloud Softphone app?

How does the update process work, and how often do you update the application?

Do you offer support, and is that support available 24/7?

How long does it take to publish the app on the Google Play Store and Apple App Store?

Who publishes the app? Myself, or your company?

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Integration

How do I set the domain/host in external provisioning?

What are the OS versions supported by Acrobits CloudSoftphone mobile and desktop clients?

What are the methods of provisioning, and how does they work?

How does the External Provisioning work? Can you build it for me?

Can I customize elements that are not in the design tool?

Is the G.729 codec included?

How do I test the application?

Can I use the app with different domains and servers?

Can I use IM over SIP simple and SMS together?

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Features

Do you have a desktop application?

Do you support file transfer and picture sharing ?

What kind of encryption are supported?

Do you support Android Operating System?

Do you support the Iphone and iOS ?

What languages do you support?

Do you support push notifications and how does it work?

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Business

Do you have a reseller program?

What’s the relationship between Acrobits and Cloud Softphone?

How does billing work with Cloud Softphone?

Can I make changes to the configuration of my application in the future? Are there any fees associated with this?

Do I have to buy test builds?

What are the main differences between the full-feature bundle (Generic Application vs. White Label)?

Find Out Why Acrobits Joined the Inteliquent Family

How can I go live, and what are the payment methods?

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