Acrobits & Cloud Softphone FAQ

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Acrobits & Cloud Softphone FAQ

Cloud Softphone (Business Solution) FAQ

Cloud Softphone (Business Solution) FAQ

Support articles related to our white-label softphone platform.

White Label Pricing

I got a notification that my account has expired on the push server. What does this mean?

Can I take simultaneous calls on the native phone and the application?

Where do I create users for Cloud Softphone?

What IPs Do We Need To Allow On Our PBX Firewall For The Push Notification Service To Work On Cloud Softphone?

30 Day Trials / App Trials / Free Trials

How Can I Take My CSP App to Google Play and the App Store?

Push Server Expiry / Renewal

Support

How do I change the settings for my Cloud Softphone app?

The app is crashing on android, how can we troubleshoot this?

I have an issue with push on an Android device, but other phones are fine. How do I fix this?

How do I test changes in the editable copy?

How does the update process work, and how often do you update the application?

Do you offer support, and is that support available 24/7?

How long does it take to publish the app on the Google Play Store and Apple App Store?

Who publishes the app? Myself, or your company?

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Integration

What headsets are supported for the desktop app?

What are the OS versions supported by Acrobits CloudSoftphone mobile and desktop clients?

How do I set the domain/host in external provisioning?

What are the methods of provisioning, and how does they work?

How does the External Provisioning work? Can you build it for me?

Can I customize elements that are not in the design tool?

Is the G.729 codec included?

How do I test the application?

Can I use the app with different domains and servers?

Can I use IM over SIP simple and SMS together?

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Features

Do you have a desktop application?

Do you support file transfer and picture sharing ?

What kind of encryption are supported?

Do you support Android Operating System?

Do you support the Iphone and iOS ?

What languages do you support?

Do you support push notifications and how does it work?

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Business

Do you have a reseller program?

What’s the relationship between Acrobits and Cloud Softphone?

How does billing work with Cloud Softphone?

Can I make changes to the configuration of my application in the future? Are there any fees associated with this?

Do I have to buy test builds?

What are the main differences between the full-feature bundle (Generic Application vs. White Label)?

Find Out Why Acrobits Joined the Inteliquent Family

How can I go live, and what are the payment methods?

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