Can I customize elements that are not in the design tool?

No, it is currently not an option. However, our platform offers over 300 UI combinations, all of which are fully customized within the Cloud Softphone application.

Cloud Softphone offers a large range of pre-built UI combinations that you can personalize within the design tool. You can do so in the Design themes section once setting up a softphone project on the Cloud Softphone web portal. The customization can be done for the Android, iOS, and desktop softphone apps.