Do you offer support, and is that support available 24/7?

Yes, and we offer customer support five days a week from 9 AM to 5 PM Central European Time (CET). Our response time is usually within one hour. Go to faq.acrobits.net/acrobits-support-contact to learn how to contact the Acrobits support team.

At Cloud Softphone, we provide customer support from Monday to Friday, 9 AM to 5 PM Central European Time (CET). We aim to respond to client inquiries within an hour. However, we do not offer 24/7 support. This support level aligns with our user-friendly and efficient platform design, minimizing the need for constant assistance.

To ensure seamless support delivery, we have a dedicated ticketing system accessible from your dashboard. Our support team comprises Acrobits’ technology experts, SIP engineers, and SIP specialists. Their expertise allows them to assist in resolving complex issues related to media, signaling, and TCP/IP. Don’t hesitate to reach out for help.

If an issue cannot be resolved through the ticketing system, we offer additional real-time support channels, such as messaging or video conferencing. Each customer is also assigned a dedicated Pre-Sales representative who can assist with issue escalation or provide more direct support.

Additionally, you can subscribe to our real-time Uptime robot tools at status.cloudsoftphone.com. These tools continuously monitor all the services run by our Application as a Service platform.

Our SaaS platform ensures a 99.999% uptime, meeting the highest industry standards for reliability and performance, providing our clients with exceptional service continuity.