The app is crashing on Android, how can we troubleshoot this?

For easily reproducible crashes, report the issue through a support ticket in the Cloud Softphone portal and include the exact steps to reproduce the crash. For not easily reproducible cases, generate a bug report for troubleshooting.

If the crash event on the app is easily reproducible, report the issue through a support ticket in the Cloud Softphone portal at providers.cloudsoftphone.com and include the exact steps to reproduce the crash.

For crash events that are not easily reproducible or are specific to certain devices, create a bug report and send it to the Acrobits support team for troubleshooting.

Enabling and Retrieving a Bug Report on Android

A bug report is available in Developer options, but Developer options is not visible by default.

To generate a bug report:

To enable Developer options:
Note: The steps may vary depending on the device.
1. Go to the device Settings.
2. Select About phone.
3. Scroll down to the Build number or similar option.
4. Tap Build number seven times.
  The message You are now a developer! appears.
5. Select Back.
Select System > Advanced > Developer options.
Ensure Developer options are enabled and Bug report or Take bug report or similar option is available.
To capture information about the app crash:
1. Recreate the issue so that the event is captured in the bug report.
2. Return to Developer options, select Bug report or Take bug report or similar option.
  The compilation may several minutes.
Send the bug to your email, and then attach it when opening a support ticket for the issue in the Cloud Softphone portal.