Groundwire supports voicemail with features like notification alerts, a dedicated button for quick access from the keypad, and push notifications for new messages. However, this feature works only if your SIP provider offers voicemail services.
Important
- Ensure your SIP provider offers voicemail for this feature to work.
- Acrobits Softphone does not support voicemail.
Groundwire has several voicemail features:
- SIP voicemail notification
- A programmable voicemail button for direct access from the Keypad tab
- Push notification for voicemail.
Voicemail Notification
Voicemail notification is enabled by default in Groundwire. If your provider supports this feature and when you have voicemail messages, the application displays the number of waiting messages next to the SIP account icon at the top left screen when you open Groundwire.
Voicemail Button
By default, a voicemail button appears on the Keypad tab only when the application has voicemail messages waiting.
Enabling the Voicemail Button
To set the button appears always on the Keypad tab:
-
To open the Controls setting:
- Android devices - Select
> Settings > Preferences > Controls. - iOS devices - Open the Keypad tab, select
> Preferences > Controls.
- Android devices - Select
-
Enable Always show voicemail button.
Setting a Voicemail Number
To set the button to dial the voicemail number for a SIP account:
-
To open the Account screen:
- Android devices - Select > Settings > Accounts.
-
iOS devices - Open the Keypad tab, select
>Accounts.
- Android devices - Select
-
Select the desired SIP account.
-
Select Advanced settings.
-
In the Voicemail number field, fill in the required number.
-
Select
or Done to save the setting.
Push Notification for Voicemail
Push notifications for waiting voicemails work only under two conditions:
- When voicemail notification also works when Groundwire is open.
- Push notifications is selected in the Incoming Calls settings.
Note
- This feature does not work if you select Standard because the application is using multitasking capabilities for incoming calls.
- Go to faq.acrobits.net/configuring-incoming-calls for the Incoming Calls settings.
Enabling Push Notification for Voicemail
To push notification for voicemail for a SIP account:
- Open the SIP account's Push Options:
-
- Android devices - Select > Settings > Accounts > the desired SIP account > Advanced Settings > Push Options.
- iOS devices - Open the Keypad tab, select > Accounts > the desired SIP account > Incoming Calls > Push Options.
- Android devices - Select
-
Enable Push Voicemail.
-
Select
or Done to save the setting.