Incoming Calls Setting

You can set the Incoming Calls setting for all SIP accounts and/or a specific account on both apps. Select Standard to receive calls when the app is active. Select Push notifications to receive calls even when the app is not active on the screen.

The Incoming Calls setting on Groundwire and Acrobits Softphone specifies how a SIP server notifies the application when there are incoming calls. The options and their explanation are as follows:

  • Push notifications - This enables the app to receive calls when it is not in the foreground.
  • Standard - The app continues to register when it leaves the foreground and continues to receive calls until the app is closed completely.
  • Off or Off - Do Not Register - The app does not register your SIP account with the SIP service and is not going to receive calls. 
    Note: Some VoIP/SIP providers do not support this feature. If using this causing issues with making calls, switch to another option.
  • (iOS Groundwire only) Local Push - This enables the app to use private Wi-Fi networks with specific Service Set Identifiers (SSID) to generate push notifications for calls.
    To add the SSID(s), on the global Incoming Calls screen, select Local Push Option > Local Push SSIDs.
    Note: For more information, go to acrobits.net/blog/softphones/acrobits-push-notifications-innovative-approach/.

Note

Acrobits recommends using Push notifications for incoming calls.

Setting Android Incoming Calls 

To configure the global Incoming Calls setting on Groundwire and Acrobits Softphone:

  1. On the Main screen, select Android Settings iconSettings > Incoming Calls.

  2. Select the desired option.

Important

The Incoming Calls setting for the SIP account takes precedence over the global setting. 

To set the Incoming Calls setting for a specific SIP account on Groundwire and Acrobits Softphone:

  1. On the Main screen, select Android Settings icon > Settings > Accounts.

  2. Select the desired SIP account.
  3. Select Advanced Settings > Incoming Calls.

  4. Select the desired incoming call option.

  5. Select a check icon.

Setting iOS Incoming Calls

To configure the global Incoming Calls setting on Groundwire and Acrobits Softphone:

  1. Open the Keypad tab, select iOS Setting icon > Incoming Calls.

  2. Select the desired option.

Important

The Incoming Calls setting for the SIP account takes precedence over the global setting. 

To set the Incoming Calls setting for a specific SIP account on Groundwire and Acrobits Softphone:

  1. Open the Keypad tab, select iOS Setting iconAccounts.

  2. Select the desired SIP account.
  3. Select Incoming Calls.

  4. Select the desired incoming call option.

  5. Select Done.