You can set the Incoming Calls setting for all SIP accounts and/or a specific account on both apps. Select Standard to receive calls when the app is active. Select Push notifications to receive calls even when the app is not active on the screen.
The Incoming Calls setting on Groundwire and Acrobits Softphone specifies how a SIP server notifies the application when there are incoming calls. The options and their explanation are as follows:
- Push notifications - This enables the app to receive calls when it is not in the foreground.
- Standard - The app continues to register when it leaves the foreground and continues to receive calls until the app is closed completely.
- Off or Off - Do Not Register - The app does not register your SIP account with the SIP service and is not going to receive calls.
Note: Some communication service providers do not support this feature. If using this causes issues with making outgoing calls, switch to another option. - (iOS Groundwire only) Local Push - This enables the app that is connected to Wi-Fi networks with selected Service Set Identifiers (SSID) to receive push notifications for incoming calls and messages.
To set the SSID(s), on the global Incoming Calls screen, select Local Push Option > Local Push SSIDs.
Note: For more information, go to acrobits.net/blog/softphones/acrobits-push-notifications-innovative-approach/.
Note
Acrobits recommends using Push notifications for incoming calls.Setting Android Incoming Calls
To configure the global Incoming Calls setting on Groundwire and Acrobits Softphone:
-
On the Main screen, select
> Settings > Incoming Calls. -
Select the desired option.
Important
The Incoming Calls setting for the SIP account takes precedence over the global setting.To set the Incoming Calls setting for a specific SIP account on Groundwire and Acrobits Softphone:
-
On the Main screen, select
> Settings > Accounts. - Select the desired SIP account.
-
Select Advanced Settings > Incoming Calls.
-
Select the desired incoming call option.
-
Select
.
Setting iOS Incoming Calls
To configure the global Incoming Calls setting on Groundwire and Acrobits Softphone:
-
Open the Keypad tab, select
> Incoming Calls. -
Select the desired option.
- Select Done.
Important
The Incoming Calls setting for the SIP account takes precedence over the global setting.
To set the Incoming Calls setting for a specific SIP account on Groundwire and Acrobits Softphone:
-
Open the Keypad tab, select
> Accounts. - Select the desired SIP account.
-
Select Incoming Calls.
-
Select the desired incoming call option.
-
Select Save.
- Select Done.