Acrobits Softphone & Groundwire
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      1. Acrobits & Cloud Softphone FAQ
      2. Acrobits Softphone & Groundwire

      What is the difference between Acrobits Softphone and Groundwire?

      Acrobits Softphone offers basic communication features like messaging, voice and video calls, while Groundwire supports advanced business features, including call transfer, voicemail, and group calls.

      Acrobits Softphone and Groundwire are both VoIP clients that use the Session Initiation Protocol (SIP). They are retail softphone applications for business and personal use but are suitable for different user groups.

      The following table describes their differences to help you choose the right app:

       Feature Acrobits Softphone Groundwire
      Intended users
      • Individual users
      • Small business settings
      • Individual users needing advanced phone features
      • Larger enterprise settings
      Common capabilities
      • Key phone features - voice calls, video calls, call recording, call holding, Do Not Disturb (DND) setting, and number rewriting
      • Supported audio codecs - g.711 µ-law, g.711 A-law, G.722, Opus, iLBC, G.729A, GSM (RPE-LTP), and Codec 2
      • Supported video codecs - H.264 (MPEG-4 AVC) and VP8
      • Supported security and encryption capabilities - Transport Layer Security (TLS) and Secure Real-time Transport Protocol (SRTP) for media streams [Session Description Protocol Security (SDES), Zimmermann Real-time Transport Protocol (ZRTP), Datagram Transport Layer Security (DTLS)]
      • No pre-set limit exists for SIP/VoIP accounts in the app
        (Note: Performance depends on the device and network.)
      • Supporting incoming calls via push notifications
        (Note: Go to faq.acrobits.net/about-push-notifications to learn about this feature.)
      • Instant messaging
        (Note: The Messages tab does not display by default. To use instant messaging, select Settings > Accounts > a desired SIP account > Advanced settings to enable SIMPLE.)
      • Compatible with any VoIP/SIP provider
      • Available for Android and iOS
      • Multiple SIP account subscription
      • Acrobits lifelong customer support
      • One-time payment with a lifetime license
      Key differences: Not available Supported
      Attended and unattended transfers
      Group calls Not available Supported
      Voicemail Not available Supported
      Media files sharing Not available Supported
      Presence operations /Busy lamp field (BLF)  Not available Supported
      Customization for each SIP account Limited Extensive

      Tips

      Explore the features of these two applications by watching videos available at the following links:

      App Screens Comparison

      Here are some images illustrating the differences between these two applications on screen:

       Screen Acrobits Softphone Groundwire
      Phone features on the call screen on an Android device

      DMTF keypad, call holding, and call recording

      Acrobits Softphone call screen

      DMTF keypad, call holding, call recording, unattended (3) and attended transfers (4),
      and group call (2)Groundwire call screen

      Tips

      If you are looking for an enterprise solution to create your own softphone, go to acrobits.net/cloud-softphone to learn about Acrobits Cloud Softphone.