General Queries
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      1. Acrobits & Cloud Softphone FAQ
      2. General Queries

      How can I contact Acrobits for support?

      We have multiple support channels available for our customers.

      Contact our support team if you have any questions at all via one of the following ways:

      General support (for non-customers)

      For Cloud Softphone customers: 

        1. Log in to the Cloud Softphone portal at providers.cloudsoftphone.com.
        2. Select your softphone project.
        3. Select the + Create support ticket button at the bottom of the screen.
          The Create support ticket page is displayed.
          CSP portal create support ticket page

      For Acrobit Softphone and Groundwire users, submit a ticket to the Acrobits Help Desk:

        • Submit a ticket at acrobits.net/support.
          Acrobits Help Desk screen

        • Android devices - On the Main screen, select Android Settings icon > Settings > Help (1).
          Android Acrobits Softphone Help option

        • iOS devices - Open the Keypad tab, select iOS Setting icon > Help (2) > Contact Support.
          iOS Acrobits Softphone Help option

       Our support engineers will respond as soon as they can.