Acrobits Softphone and Groundwire can record calls but be mindful of local laws before using this feature. You can manage other controls like format, automatic recording, deletion periods, audio alerts, and transfer options within Preferences.
To record a call, tap the Record button (1) on the active call screen.
Android Call Recording Settings
You may configure additional features for the call recording in Preferences. For Android devices, select 
> Settings > Preferences > Call Recording. The settings are as follows:
- Show call recording button - Enable (default) or disable the Record button on the active call screen.
- Record All Calls - Records all calls automatically without using the record button.
-
Split participant channels - Enable or disable (default) separate audio tracks for every participant in the call.
Note: Enabling this increases your storage usage. This feature only creates separate audio tracks within a single file, not individual files. You need to use your own sound editing software if you want to separate the tracks. -
Recording format - Set the recording format. The default setting is WAV µ-law (8 kHz).
-
Automatically delete recordings - Set a duration to keep the recordings in the application, so that old ones are deleted according to the schedule and do not take up storage space in the device. The default setting is Keep forever.
-
Warning Beep - Enable (default) or disable.
Warning
Be aware that many local, state, or national governments impose laws and regulations on recording calls. It is your responsibility, not Acrobits', to be aware of and comply with the laws that apply to you.
-
Email Address field - Set an email address to share the recording.
-
Upload URL field - Set an upload URL that includes the required parameters of the POST request to upload the recording.
-
Recording storage - Saves the recording files in the application or the device storage (External - default).
iOS Call Recording Settings
You may configure additional features for the call recording in Preferences. For iOS devices, open the Keypad tab and select 
> Preferences > Call recording. The settings are as follows:
- Enabled - Enable (default) or disable the Record button on the active call screen.
- Record All Calls - Records all calls automatically without using the record button.
-
Split participant channels - Enable or disable (default) separate audio tracks for every participant in the call.
Note: Enabling this increases your storage usage. This feature only creates separate audio tracks within a single file, not individual files. You need to use your own sound editing software if you want to separate the tracks. -
Recording format - Set the recording format. The default setting is WAV µ-law (8 kHz).
-
Automatically delete recordings - Set a duration to keep the recordings in the application, so that old ones are deleted according to the schedule and do not take up storage space in the device. The default setting is Keep forever.
-
Warning Beep - Enable (default) or disable.
Warning
Be aware that many local, state, or national governments impose laws and regulations on recording calls. It is your responsibility, not Acrobits', to be aware of and comply with the laws that apply to you.
-
Email Address field - Set an email address to share the recording.
-
Upload URL field - Set an upload URL that includes the required parameters of the POST request to upload the recording.
Accessing Call Recordings on Android
Manage all the call recordings in the History tab:
- Select Recorded Calls or (2) to sort calls with recording(s). The Recording
icon (1) denotes the call log has recording(s).
- Select the Information
(3) icon beside the name or phone number you want to open the call details. - From here you can playback (4) the recording.
- Select More Options (5), and then you can delete or email the recording (5 MB max). You can also protect the recording from deletion by selecting Prevent auto-delete. This prevents the recording from being automatically deleted by the Automatically delete recordings setting.
Accessing Call Recordings on iOS
Manage all the call recordings in the History tab:
- Select RECORDED (2) to sort calls with recording(s). The Recording icon (1) denotes the call log has recording(s).
- Select the Information (3) icon beside the name or phone number you want to open the call details.
- From here you can playback (4) the recording.
- Select Information (5), and then you can delete or email the recording (5 MB max). You can also protect the recording from deletion by selecting Prevent Deletion. This prevents the recording from being automatically deleted by the Automatically delete recordings setting.
Managing Call Recordings on Android
The Recording storage is set as External by default. The recordings are saved in the WAV format by default on the device memory or SD card.
Go to Files > Audio > recordings on your device. The file path typically follows this format: /storage/emulated/0/Music/<app name>/rec_<SIP account name>_<caller name>_<username>@xxxxxxxxx.wav (where xxxxxxxxx represents a string of letters and numbers).
Note
Transfer these files to your host computer or your backup drive if needed.
Managing Call Recordings on iOS
- You can download recordings through Web Access.
Web Access has no restrictions regarding the size of the file you can download. Go to faq.acrobits.net/web-access for more information. - Use iTunes file sharing to transfer multiple recorded calls to another device or storage location as this is the fastest way when you record many calls. Go to support.apple.com/kb/HT4094 for more information.