Push Notifications
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      1. Acrobits & Cloud Softphone FAQ
      2. Acrobits Softphone & Groundwire
      3. Push Notifications

      Unable to Receive Push Notifications

      If you are not receiving calls via push, even after configuring in the Incoming Calls, try enabling Single Registration/Instance. If not working, disable Simulate NAT. If neither helps, submit a support ticket with your username and domain name.

      Troubleshoot issues with push notifications for calls not working using the steps in the following table:

      Possible cause(s) Actions

      Failure to register to receive push notifications

      To enable Single registration or Single Instance in the Push Options of the SIP account.

      1. Open the SIP account's Push Options:
        • Android devices - Select Android Settings icon > Settings > Accounts > the desired SIP account > Advanced Settings > Push Options. 
        • iOS devices - Open the Keypad tab, select iOS Setting icon > SIP Accounts or Accounts > the desired SIP account > Incoming Calls > Push Options.
      2. Enable Single registration or Single Instance.
      3. Select a check icon or Done. 

      To disable Simulate NAT of the SIP account:

      1. Open the SIP account's Push Options:
        • Android devices - Select Android Settings icon > Settings > Accounts > the desired SIP account > Advanced Settings > Push Options. 
        • iOS devices - Open the Keypad tab, select iOS Setting icon > SIP Accounts or Accounts > the desired SIP account > Incoming Calls > Push Options.
      2. Disable Simulate NAT.
      3. Select a check icon or Done. 

      Important: Re-enable Simulate NAT if this method does not work.
      None of the above

      Submit a ticket to the Acrobits support team and we will check your registration status for push notifications. 

      Include the following information in the ticket:

      • A note that you have tried the two methods mentioned above
      • Your username and domain.

      To submit a ticket:

      • Android devices - Select Android Settings icon > Settings > Help. 
      • iOS devices - Open the Keypad tab, select iOS Setting icon > SIP Accounts or Accounts > Help.

      Tips

      For 1und1 users, you have to enable Single registration and disable Simulate NAT. However, even with these settings, 1und1 still imposes severe restrictions on multiple registrations. If you encounter registration issues—whether when Acrobits Softphone or Groundwire is open or after accepting a push notification— close the softphone for about an hour and you should be able to register again.