If you are having trouble receiving push notifications on a particular Wi-Fi network, the problem is likely due to a firewall issue. Check the network firewall settings. For iOS users, ensure to open port 5223.
Not receiving notifications from the app while connected to a specific Wi-Fi network only is potentially due to the firewall. The firewall within that particular Wi-Fi network might be hindering communication, potentially causing you to miss incoming calls by preventing the reception of push notifications.
Some initial troubleshooting steps include the following:
- Check the firewall settings.
- For iOS users, ensure to open port 5223.
Port 5223 is used by Apple to deliver push notifications.