To ensure push notifications appear on the screen for our softphone apps, enable these settings: Lock screen, Notifications, Floating notifications, Notification badges, Battery performance, App permissions, Autostart, and Pop-up permissions.
Note
This page explains instructions for receiving incoming calls and message notifications for Acrobits apps. For Xiaomi-specific instructions, refer to the device product documentation page.
To receive notifications on the screen and lock screen from Cloud Softphone, Acrobits Softphone, or Groundwire:
- Navigate to the device Settings.
- Select Lock screen and enable Wake Lock screen for notifications.
- Return to the Settings screen and choose Notifications.
- Select Lock screen notifications, and enable the switch for the desired Acrobits application.
- Return to the Notifications screen, choose Floating notifications, and enable the switch for the desired Acrobits application.
- Return to the Notifications screen, select Notification badges, and enable the switch for the desired Acrobits application.
- Return to the Settings screen and select Battery & performance.
- Deactivate Battery saver and Ultra battery saver.
When these two toggles are active, the phone system blocks related notifications. - Return to the Settings screen and choose Permissions under App Settings.
- Select Autostart and enable the switch for the desired Acrobits application.
- Return to the Permissions under App Settings screen and choose App permissions.
- Select the desired app and enable Show on lock screen, Start in background, and Display pop-up window.