Audio Issues on Push Notifications

To troubleshoot audio issues related to push notifications, refer to the following articles based on the nature of the audio issue experienced:

• "The call connects, but I cannot hear the other party and they cannot hear me."
  Bidirectional audio issues at faq.acrobits.net/no-audio-in-either-direction.
• "The call connects and the other party can hear me, but I cannot hear them."
  No incoming audio issues at faq.acrobits.net/no-incoming-audio.
• "The call connects and I can hear the other party, but they cannot hear me."
  No outgoing audio issues at faq.acrobits.net/no-outgoing-audio.

Troubleshooting in Push Options

If the issue persists despite trying the solutions in the articles above, adjust the Simulate NAT setting in Push Options.

1. To open the SIP account's Push Options:
   • Android devices - Select  > Settings > Accounts > the desired SIP account > Advanced Settings > Push Options. 
   • iOS devices - Open the Keypad tab, select  > SIP Accounts or Accounts > the desired SIP account > Incoming Calls > Push Options.
2. Configure the Simulate NAT setting:
   

   Simulate NAT setting	Action
   On	Disable it. Select  or Done.
   Off	Enable it. Select  or Done.

If the configurations in step 2 do not help, enable Simulate NAT, and then select or Done. Next, send a SIP log and then submit a ticket to the Acrobits support team. Include a note that the issue is specific to push notifications in the ticket.

The steps to send a captured SIP log and submit a ticket are available in one of the article links above.