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Cloud Softphone (Business Solution) FAQ
Support articles related to our white-label softphone platform.
Desktop Applications
Configuration and Setup
- What IPs Do We Need To Allow On Our SIP Registrar (PBX) Firewall For The Acrobits Push Notification Service (SIPIS) To Work On Cloud Softphone?
- Do you support push notifications and how does it work?
- Cloud Softphone Provisioning Methods
- Cloud Softphone User Accounts Creation
- How does External Provisioning for Cloud Softphone and services work?
- Updating My Cloud Softphone App Settings
- How do I set the domain/host in external provisioning?
- What languages do you support?
- How does the app's call forwarding work if the forwarding account is unreachable?
- Softswitches Compatible with Cloud Softphone
- How does sub-branding work in Cloud Softphone?
- How to remotely sign out a user from their account on the Cloud Softphone app?
Cloud Softphone Features
Account and Billing Queries
Customizing your softphone
App Deployment and Testing
- How can I publish my Cloud Softphone app to Google Play and App Store?
- How can I go live, and what are the payment methods?
- Can I make changes to the configuration of a published app?
- Do I have to buy test builds?
- What’s the relationship between Acrobits and Cloud Softphone?
- Do you have a reseller program?
- How does the update process work, and how often do you update the application?
- How do I test the application?
- How do I test changes in the editable copy?
- How long does it take to publish the app on the Google Play Store and Apple App Store?
- Who publishes the app? Myself, or your company?
- Unable to install test app due to unregistered UDID on iOS devices
- How do I test/preview changes in the editable version of my Cloud Softphone app?
Technical Support and Troubleshooting
- Push Server Expiration Notifications
- Mobile and Desktop Clients System Requirements
- Can I use the app with different domains and servers?
- Can I use IM over SIMPLE and SMS together?
- Do you offer support, and is that support available 24/7?
- What kind of encryption are supported?
- Troubleshooting Device Specific Push Notifications Issues on Android
- Cloud Softphone Unauthorized Error
- Where is the changelog for the Cloud Softphone app available?
- The app is crashing on Android, how can we troubleshoot this?