Configuration and Setup
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      1. Acrobits & Cloud Softphone FAQ
      2. Acrobits Softphone & Groundwire
      3. Configuration and Setup

      How do I back up and restore settings?

      To create backups of your preferred settings in Groundwire or Acrobits Softphone, go to Preferences > Backup Configuration to save a configuration file. When needed, use the saved file to restore your settings within the application.

      Backing up and restoring may be needed for purposes such as troubleshooting, replacing devices, and ensuring security.

      Backing up the Settings

      1. To open Preferences:

        • Android devices - Select Android Settings icon > Settings > Preferences.
        • iOS devices - Open the Keypad tab, select iOS Setting icon > Preferences.

      2. Select Backup configuration.

      3. Enter a configuration name in the Backup file name field.
        Groundwire Backup Configuration screen on Android and iOS

      4. Enable or disable the options on the screen as needed.

      5. Select the Backup button.

      6. Select an app or location to send or save the backup file.

      Restoring the Settings

      1. To open Preferences:

        • Android devices - Select Android Settings icon > Settings > Preferences.
        • iOS devices - Open the Keypad tab, select iOS Setting icon > Preferences.
      2. Select Restore configuration.

      3. (Android only) Select the Restore file path, and then navigate to the location of the configuration file on the device.

      4. Select the desired configuration file.

      5. Select OK or YES in the confirmation dialogue box.