Battery optimization Android

Most Android smartphones optimize their battery by putting the network interfaces in a low consumption mode, which has a significant negative impact on push notifications. Here's how to disable the battery optimization on your Android smartphone for our apps:

Google Pixel

  1. Go to your smartphone's Settings.
  2. Tap Apps & notifications -> Advanced -> Special app access -> Battery optimization.
  3. If your Acrobits app (Groundwire, Acrobits Softphone, or Cloud Softphone) is listed as “Not optimized,” please tap on it -> Optimize -> Done.

Samsung

  1. Please go to your phone settings
  2. Applications
  3. Select three-dot menu (top right corner)
  4. Select "Special Access"
  5. Select "Optimize Battery usage"
  6. Select the "Apps not optimized".
  7. Find Groundwire, Acrobits Softphone, or Cloud Softphone on the list and make sure that it is not selected.

Huawei

  1. Please go to your phone settings
  2. Select "Apps"
  3. Select "Advanced" (at the bottom)
  4. Select "Ignore optimizations"
  5. Press "Allowed" and select "All apps"
  6. Find Groundwire, Acrobits Softphone, or Cloud Softphone on the list and set to "Allow".

In case you have a Huwaei P30 or P30 Pro, please do this as well:

  1. Please go to your phone settings
  2. Select "Battery"
  3. "App launch"
  4. Groundwire, Acrobits Softphone, or Cloud Softphone.
  5. Toggle "Manage automatically" to "Manage manually"
  6. On the screen that will pop up, ensure the following options are toggled:
    • Auto-launch
    • Secondary Launch
    • Run in background

MIUI

  1. Please go to your phone Settings
  2. Additional Settings
  3. Battery & performance
  4. Manage apps' battery usage
  5. Choose apps and select Groundwire, Acrobits Softphone, or Cloud Softphone.
  6. Also, please go to your phone Settings
  7. Additional Settings
  8. Privacy
  9. Location.

Check that you are using High Accuracy for Location Mode and also allowing location access. Configure the app so it can use GPS in the background.

Sony

  1. Please go to your Phone settings
  2. Select "Battery"
  3. Select the (...) menu in the top right corner and press "Battery optimization"
  4. Select "Apps"
  5. Select "Groundwire, Acrobits Softphone, or Cloud Softphone". (Depending on the one you have installed).

LG

  1. Please go to your phone settings
  2. "Battery & power saving"
  3. Select "Battery usage"
  4. "Ignore optimizations"
  5. Turn on to ignore battery optimization for Groundwire, Acrobits Softphone, or Cloud Softphone.

One Plus

  1. Please go to your phone settings
  2. Select "Battery"
  3. Select "Battery optimization"
  4. Switch to the "All apps list" (top menu)
  5. Select Groundwire, Acrobits Softphone, or Cloud Softphone and choose "Don’t optimize".

Motorola

  1. Please go to your phone settings
  2. Select "Battery"
  3. Tap the menu in the top right corner
  4. Select "Battery optimization"
  5. Tap "Not optimized"
  6. Select "All Apps"
  7. Find Groundwire, Acrobits Softphone, or Cloud Softphone on this list and select "Don’t Optimize".
  8. Go back to your phone settings
  9. Select "Battery"
  10. Turn Battery Saver Mode off*

* When your Motorola reaches a low level of battery (15% by default, though you can customize it), the battery saver mode automatically starts and ignores the battery optimization setting you've chosen previously, so steps 8, 9 and 10 are advisable.

Other Android devices

There are many other smaller brand smartphones available that use Android, these settings may differ. If your device is not on our list, please try to locate a similar setting as mentioned for one of the brands above and apply it to fix the issue with faulty tracking of the Groundwire, Acrobits Softphone, or Cloud Softphone application.